06/30 Replace under. This publish was initially printed on June 25
A Google bombshell final week gave customers a great reason to quit Windows 10. Now severe new issues imply thousands and thousands of Gmail customers may wish to be a part of them.
Reported by each Windows Latest and MSPowerUser, Gmail customers are discovering that Microsoft’s Home windows 10 built-in Mail consumer is deleting their emails and/or sending them to spam robotically. One consumer described their expertise:
“I’ve been going through a problem with the Home windows 10 Mail app linked to a Google account. I’ve seen that after I reply to emails, the e-mail I ship disappears and can’t be present in despatched objects, outbox, bin, spam, or anyplace truly. The disappeared electronic mail can’t be discovered on gmail’s net interface both. It seems that it’s robotically deleted and erased from the server.”
06/30 Replace: following the numerous escalation of this drawback (it has unfold into Outlook in addition to Home windows 10 Mail – see replace under), Microsoft has contacted me. The corporate confirmed that it acknowledges the rise in consumer stories and that it has now began an investigation into the problem. Understandably, Microsoft was unable to supply a timeline for a repair. Given the workarounds customers have found (guides under), I might be hopeful that this may be mitigated shortly. The one potential snag is that if the trigger additionally comes right down to a behind-the-scenes change at Google, as a result of cross-company collaboration tends to take extra time. Whether or not the emails misplaced by Gmail customers may be recovered, stays to be seen, however the excellent news is motion is now underway.
06/28 Replace: this drawback seems to be getting worse with quite a few threads now showing on the Microsoft Communities discussion board citing Gmail electronic mail being misplaced, deleted or despatched robotically to spam by the Home windows 10 Mail app (1,2 3, 4 5, 6, 7, 8 9, 10, 11, 12, 13, 14, 15, 16, 17, and so forth). Along with this, stories are additionally rising of comparable issues now occurring between Outlook and Gmail – each on Home windows and Mac (1, 2. 3, 4 5, 6, 7 8, 9, 10, 11, 12, and so forth). At this level, it’s clear that Microsoft has a big syncing issuing with Gmail and, whereas there are non permanent workarounds (see above and under), I might keep away from utilizing a Microsoft electronic mail consumer to entry your Gmail right now. Microsoft has acknowledged my request for extra details about these points, but it surely has but to supply a proof.
06/27 Replace: in line with several posters, Google has confirmed it is a Microsoft drawback moderately than Gmail which suggests customers should look ahead to a Home windows 10 replace moderately than a Googles server-side tweak. Along with the workarounds detailed under, an extra non permanent repair has been found:
- Gmail.com > Settings > Filters and blocked addresses > Create a brand new filter
- In ‘From’ subject enter your tackle
- Click on ‘Create filter’
- On the subsequent web page, choose ‘By no means ship it to Spam’
- Click on ‘Create filter’
This workaround is not good as a result of it creates two despatched objects in Home windows Mail but it surely does cease Gmail emails being misplaced or deleted which is an important factor till Microsoft comes up with a repair.
“The newest model of Home windows Mail has damaged the settings for Gmail,” confirmed a Home windows Insider MVP. Stating that the one workarounds are to both a) take away your Gmail account from the Mail app and weaken the safety settings in Gmail by permitting entry to much less safe apps (guide), or b) take away your account and use Gmail’s guide IMAP settings (guide). If you’re fortunate, you could possibly get well a few of your misplaced electronic mail from spam afterwards.
So what has brought on this probably damaging drawback? Most fingers at present level on the troubled Home windows 10 May 2020 Update (surprise, surprise), although certainly not all. Because it stands, Microsoft has not acknowledged the issue and it stays an ongoing reason behind concern for all Gmail customers who entry their electronic mail through the Home windows 10 Mail app.
I’ve contacted Microsoft and Google about this and can replace the publish after I know extra.
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