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Radeon Graphics Playing cards Black Display screen Bug Retains Haunting AMD


Radeon Graphics Cards Black Screen Bug Keeps Haunting AMD

For some time now we have seen quite a few experiences on the net but in addition in our boards the place Radeon RX 5000 collection graphics card house owners have been complaining a couple of black display screen difficulty. We have been monitoring the experiences.

The experiences have been on-going, and just about it’s the way it sounds, you sport, or watch YT, Browse, use Mediaplayer or no matter after which the display screen immediately goes black. We have been a bit cautious about reporting this for a couple of easy causes. Throughout the previous half yr we have examined and reviewed many Radeon Collection 5000 and to the recollection of my reminiscence, for all playing cards examined we had one card that confirmed one thing just like the black display screen difficulty. At the moment we’re have not even been certain if it was the identical difficulty. However after that, it merely hasn’t been returning. So that may be a one-time prevalence on our finish. And let’s be trustworthy right here, even with an NVIDIA graphics card now and again you will stumble into one thing bizarre both.

The experiences over the previous few weeks, nevertheless, stay persistent. Over the previous few days increasingly experiences are popping up on-line and at locations like Reddit, in addition to extra media reporting this. In a latest driver replace, AMD already indicated to have replicated this difficulty and shared some data on it in a latest driver launch (20.0.3) notes, stating the next. 

Some Radeon RX 5700 collection graphics customers could intermittently expertise a black display screen whereas gaming or on desktop. A possible non permanent workaround is disabling {hardware} acceleration in purposes working within the background resembling internet browsers or Discord.

Additionally, they wrote down this: 

An intermittent black display screen or lack of show could happen when performing parallel actions resembling internet shopping, gaming or watching video.

I simply checked, the most recent 20.2.1 construct launch nonetheless shows the random black display screen difficulty with a point out on disabled {hardware} acceleration workaround. So the principle purpose we have not been reporting about it’s as said, now we have a tough time replicating the problem ourselves. It, nevertheless, is obvious that the issue is haunting fairly quite a few individuals and that AMD must step up their sport and get the problem beneath management relatively than earlier than later. The issues concentrate on NAVI primarily however have been sighted on Vega and Polaris as nicely. 

Our ideas:

  • If in case you have this difficulty, as all the time it’s good recommendation to have your bases coated. Uninstall the motive force, download and run DDU (Show Driver Uninstaller), after which reinstall a brand new contemporary driver. I’ve seen person experiences that adopted this process, and the issue went away (for some).
  • It has been reported that computerized detection of the motherboard the PCIe Auto 2.0/3.0/4.Zero change will repair the problem in case you manually configure it at PCIe 3.0, Particularly for some Intel chipset/CPU based mostly motherboards disabling the auto change and manually configure PCIe Gen 3.Zero may also help. Give {that a} attempt, it definitely is not going to damage your efficiency.

Most of all, when you have the problem, report it to AMD, the extra individuals try this, the extra precedence such a difficulty will get. A one-question survey already has been posted to the popular /r/AMD subreddit by an official worker and could be accessed here in case you prefer to take part.

AMD in closing:  Stability of our drivers is a key precedence for our software program staff. They’re monitoring discussion board discussions carefully, together with the black display screen and different points customers are reporting, and we’re actively figuring out and dealing on fixes. As quickly as now we have extra data to share, we are going to let . We encourage customers to report points they’re experiencing right here [https://amd.com/report] in order that our staff can examine.

The rationale I made a decision to do that write-up, is to convey extra consideration to AMD on this, as said AMD must crank issues up a notch and get this bug squashed, as it has been round for months now, and that simply is not okay. We’re certain although with the media consideration there may be proper now, AMD ought to be capable of get it mounted quickly (if they will pinpoint the precise difficulty and if it is software program fixable, after all). 

Additionally when you have this difficulty, can pinpoint the problem, and/or maybe discovered a repair your self, we might love to listen to from you within the comments thread under.


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